Last updated: 1 June 2024
Please read these Terms and Conditions (“Terms and Conditions”) carefully. These Terms and Conditions govern the use of Attitude-X platforms, Studies, Software and Services collectively, the “Services”). The Services are owned and operated by Redders IT Pty Ltd (who will be referred to throughout these Terms and Conditions as “Attitude-X”).
The Services as set out in the Specifications will be made available by Attitude-X as a service via the internet including offline components (if any) in accordance with these Terms and Conditions.
By subscribing to the Services you agree to be bound by these Terms and Conditions and you enter a binding Agreement with Attitude-X, with effect from the date of your registration. If you are agreeing to these Terms and Conditions on behalf of a company or an organisation, then you represent that you have the authority to make purchase decisions for the company or organisation and all references to you shall refer to your company or organisation and includes your employees, consultants, representatives and agents.
If you are a Business then you also agree to be bound by the SaaS Terms which are set out in Part Two of these Terms and Conditions. If you are a Customer then you also agree to be bound by the EULA Terms which are set out in Part Three of these Terms and Conditions.
Attitude-X reserves the right to change these terms at any time, effective upon a notification via the Service or via an email address you have registered with Attitude-X. It is your obligation to ensure that you have read, understood and agreed to any changes in these Terms and Conditions if you are so notified. By continuing to use the Services after receiving such notice, you agree to the changes.
“Account” means an Account enabling a Business to order, access and pay for the Service.
“Agreement” means a contract between the parties incorporating these Terms and Conditions, and any other terms and conditions that may be notified by Attitude-X from time to time.
“Authorised Users” means any employee, officer, agent, or contractor of the Business; or any person (including without limitation any employee, officer, agent, supplier, sub-contractor, associate or third party) or any application or automated system or that accesses the Services using the Business’s Account.
"Business” means an entity or individual who has opened an Account to access the Service. These Terms and Conditions, including the SaaS Terms, apply to all Businesses using the Service.
"Business Data" means any data and materials input by you, the Business or your representatives, into the Software or stored by the Service or generated by the Service as a result of your use of the Service or the Software.
“Business Licence” means the licence created under the “Business Licence” clause of these Terms and Conditions.
"Confidential Information" includes all information exchanged between the parties to these Terms and Conditions, whether in writing, electronically or orally, including the Software, that was marked confidential or should have been reasonably understood by the disclosing party to be confidential but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.
“Customer” means a customer of the Business, who uses the Services at the direction or request of the Business. These Terms and Conditions, including the EULA Terms, apply to all Customers.
“Customer Licence” means the licence created under the “Customer Licence” clause of these Terms and Conditions.
“EULA Terms” means the End User Licence Agreement Terms and Conditions, set out in Part Three of these Terms and Conditions.
“Fees” means the fees payable by the Business for the Services, as set out on our Website at the time that the Business registers an Account.
“Force Majeure Event” means an event or series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars).
“General Terms” means the General Terms and Conditions set out in Part Four of these Terms and Conditions.
"Intellectual Property Right" means any patent, trade mark, service mark, copyright, moral right, right in a design, know- how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.
“Loss” means a damage, loss, cost, expense or liability incurred whether direct, indirect, consequential or actual.
“Party” or “parties” means a party or the parties to these Terms and Conditions.
“Privacy Policy” means our Privacy Policy which is available at https://docs.attitude-x.com.au/privacy.html.
“Roadmap” means information published by Attitude-X on the Website or elsewhere, in relation to proposed upcoming features, updates or developments for the Software and/or Services.
“SaaS Terms” means the Software as a Service Terms and Conditions set out in Part Two of these Terms and Conditions.
“Service/s” means the service(s) provided by Attitude-X to the User, which is made available as a service via the internet and may include offline components.
"Software" means the software available (as may be changed or updated from time to time by Attitude-X) via the Service.
“Specifications” means the specific details of the Services, the Fees, the Business, and any other relevant details, as set out on the Website and/or submitted by the Business at the time of registration of an Account.
“Study” or “Studies” means the Study or Studies which Businesses create using our Services and then provide to their Customers.
"Support Services" means support in relation to the use of, and the identification and resolution of errors in, the Service, but shall not include the provision of training services.
“User” means the Business or the Customer.
“Website” means our website which is available at https://www.attitude-x.com.au.
“You” or “Your” refers to the user of the Services, which may be the Business or the Customer, as the context requires.
PART ONE - HOW IT WORKS
Attitude-X is a subscription-based Software as a Service (SaaS) platform designed to enhance your understanding of your Customers through the power of anonymous Studies. As a business owner, you sign up and generate Studies which you can then offer to your Customers. These Studies may help you to gain insights into your Customers’ expectations and desires, allowing you to make data-driven changes to improve your Business.
The responses from these Studies are analysed using a variety of analytical techniques, providing you with in-depth business analysis. The reports generated are based only on anonymous data, ensuring the personal information of the Study participants is excluded from the analysis.
The Studies are hosted by Attitude-X and can be accessed by Customers via a URL or a QR code provided by us. This ensures that Customers can easily complete the Studies on any device of their choosing, at their convenience.
Alongside the main Attitude-X Service, we have a dedicated documentation website. This is a sub-domain of the main Website and provides useful FAQs and information to assist you in using the Services effectively. No personal information is collected on this site, which also uses Google Analytics to monitor traffic.
These Terms and Conditions apply to all Users of our Software and Services, including Businesses and Customers. Part Two of these Terms and Conditions contains our SaaS Terms which are particularly relevant to Businesses. Part Three of these Terms and Conditions contains our EULA Terms which are particularly relevant to Customers. Part Four of these Terms and Conditions contains some General Terms which are relevant to Businesses as well as Customers.
The Specifications of the Services and the applicable Fees are set out on our Website at the time of the Business’s registration. By registering an Account, the Business agrees to those Specifications, and the Specifications form part of this Agreement.
PART TWO – SAAS TERMS AND CONDITIONS
By registering an Account, or accessing the Services or the Software, the Business agrees to the provisions of this Part Two – SaaS Terms and Conditions (“SaaS Terms”). In these SaaS Terms, any reference to “you” or “your” is a reference to the Business, unless the context provides otherwise.
PART THREE – EULA TERMS AND CONDITIONS
By accessing the Services the Customer agrees to the provisions of this Part Three – EULA Terms and Conditions (“EULA Terms”). In these EULA Terms, any reference to “you” or “your” is a reference to the Customer, unless the context provides otherwise.
PART FOUR – GENERAL TERMS AND CONDITIONS
This Part Four – General Terms and Conditions applies to all Businesses and Customers (“Users”) that access our Services (“General Terms”).
Neither party will be liable to the other for delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by a Force Majeure Event. That obligation will be suspended for the duration of the Force Majeure Event. This clause does not apply to any obligation to make a payment.
You may not assign or transfer any rights to any other person without Attitude-X's prior written consent.
The failure of a party at any time to insist on performance of any obligation under these Terms and Conditions of the other party is not a waiver of its right (a) to insist on performance of, or claim damages for a breach of, that obligation unless that party acknowledges in writing that the failure is a waiver; and (b) at any other time to insist on performance of that or any other obligation of the other party under these Terms and Conditions.
If any part or provision of these Terms and Conditions is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of these Terms and Conditions will be binding on the parties.
These Terms and Conditions are governed by the laws from time to time in force in the Australian Capital Territory. Both parties agree to unconditionally submit to the non-exclusive jurisdiction of the Courts of the Australian Capital Territory for determining any dispute concerning these Terms and Conditions.
The Specifications together with these Terms and Conditions and the Attitude-X Privacy Policy, together with the terms of any other notices or instructions given to you under these terms, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between you and Attitude-X relating to the Service and the other matters dealt with in these Terms and Conditions.